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Our Policy

Important information about your travel experience with Lexa Holidays

Things to Know Before Our Trip

Passengers must carry a valid government-issued ID (Aadhar card, Passport, or Voter ID).

For international departures, a passport is compulsory. The passport should have a minimum validity of 6 months from the date of departure.

Travel insurance is recommended for all passengers.

To avoid inconvenience, passengers are required to check in at least 3 hours prior to flight time. The company will not be liable for any delays caused by late arrival.

Standard check-in time is 14:00 hrs and check-out time is 12:00 hrs across the country for all hotels.

The company is not responsible for rescheduling or cancellations of flights, from the airlines side. The company will not bear the additional cost incurred upon the cancellation from the airline side.

The final package cost will be based solely on the stated inclusions and exclusions.

Any breakages or damage at the place of stay must be covered by the traveller, at actual cost.

Confirmation Policy

Guests are requested to make an advance payment of the full airfare and 50% of the land package cost. The remaining balance is due 5 to 7 days prior to travel.

Upon confirmation the guest will be receiving an email and whatsapp confirmation message within 24 hours.

Flight ticket issuance will occur within 3 to 8 business hours after payment receipt and document receipt. Hotel and pickup driver details will be shared 1 to 3 days prior to travel.

Cancellation Policy

The cancellation of the flight tickets will follow the airline policy.

Cancellation Charges

Cancellation Period Charges
More than 2 weeks prior to departure 25% charges
1 to 2 weeks prior to departure 40% charges
2 to 7 days before departure 60% charges
Within 48 hours of departure 75%+ charges

* Charges within 48 hours are subject to deductions based on actual expenses incurred.

Need Help or Have Questions?

Our customer support team is here to assist you with any queries regarding our policies.

This policy is effective as of and applies to all bookings made with Lexa Holidays. We reserve the right to update these terms at any time. Please review this page periodically for any changes.